Playing should be enjoyable. When it stops being fun, takabe has practical tools to help you stay in control.
Our Commitment to Players
takabe operates on a simple principle: gambling is entertainment, not a way to earn money. We build our platform so players stay in control, understand the risks, and can stop whenever they choose.
All takabe accounts are protected by a set of responsible gaming tools — deposit limits, cooling-off periods, session timers, and self-exclusion. These tools are free, available immediately, and do not require approval from customer support. You can apply them yourself from your account settings at any time.
takabe enforces a strict minimum age of 18. No person under 18 may register, deposit, or place bets. Any account found to belong to a minor is closed without notice and all funds are returned.
Signs That Play May Be a Problem
Problem gambling often builds slowly. The following behaviours are early warning signs. If you recognise two or more in yourself, it is worth pausing and using the tools below.
Spending more than you planned, or chasing losses to try to win back money.
Borrowing money or selling belongings to fund gambling.
Hiding your gambling activity from family or friends.
Feeling anxious, irritable, or restless when you are not playing.
Neglecting work, study, or family responsibilities because of gambling time.
Gambling to escape stress, anxiety, or low mood rather than for fun.
Repeatedly trying to cut back but finding it difficult to do so.
Remember: every spin, hand, and bet is an independent event. Past results never change the odds of a future outcome. No system guarantees a win.
Quick Self-Assessment
Answer these four questions honestly. If you answer "yes" to any of them, consider using the account controls described in the next section or contacting support.
Have you gambled with money meant for rent, food, or bills in the last 30 days?
Have you felt you needed to gamble with larger amounts to feel the same level of excitement?
Have you returned to gambling the day after a loss to try to recover it?
Has gambling caused conflict with someone close to you in the past three months?
This is not a clinical tool — it is a prompt for honest reflection. If you would like a more thorough assessment, organisations listed in the Get Help section below offer free, confidential screenings.
Account Control Tools
The table below summarises every responsible gaming tool available on your takabe account, what it does, and how quickly it takes effect.
Tool
What it does
Takes effect
Can be reversed?
Deposit Limit
Caps how much you can deposit per day, week, or month
Immediately when lowered
Yes — 7-day cooling period to increase
Session Time Reminder
Sends an on-screen alert after a set number of minutes of play
Immediately
Yes, any time
Loss Limit
Stops play once your losses hit a daily or weekly threshold
Immediately when lowered
Yes — 7-day cooling period to increase
Cooling-Off Period
Temporarily suspends your account for 1–42 days
Immediately
No — cannot be lifted early
Self-Exclusion
Closes your account for a minimum of 6 months
Within 24 hours of request
Not before the chosen period ends
Account Closure
Permanently closes your takabe account
Within 24 hours
No
How to Set Limits on Your Account
Setting a deposit or loss limit takes under two minutes. Increases go through a 7-day review period so you have time to reconsider — decreases apply straight away.
1
Open Account Settings
Log in and tap your profile icon in the top-right corner, then select "Settings".
2
Go to Responsible Gaming
Find the "Responsible Gaming" tab inside your account settings panel.
3
Choose Your Tool
Select Deposit Limit, Loss Limit, Session Reminder, or Cooling-Off from the list.
4
Confirm the Change
Enter the amount or duration and confirm. You will receive an SMS to your registered number.
If you cannot find the setting or the tool is not working as expected, contact takabe's 24/7 live chat. An agent will apply the limit on your behalf and confirm it in writing via chat transcript.
Self-Exclusion and Account Closure
Self-exclusion is the right choice if you feel you cannot safely manage your play through limits alone. During a self-exclusion period on takabe:
You cannot log in, deposit, or place any bets.
You will be removed from all promotional mailings and push notifications.
Any balance in your account at the time of exclusion is held safely and returned when the period ends, subject to standard KYC verification.
The minimum self-exclusion period is 6 months. You may also choose 1 year, 2 years, or permanent closure.
How to Request Self-Exclusion
Go to Account Settings → Responsible Gaming → Self-Exclusion, or contact 24/7 live chat directly and state clearly that you want to self-exclude. The request is processed within 24 hours. Once active, it cannot be reversed before the chosen period expires — not even by contacting support.
Permanent Account Closure
If you would like to close your account permanently, submit the request through live chat with the reason "Permanent closure — responsible gaming." takabe will close the account within 24 hours and issue any remaining balance via your registered bKash or Nagad number after identity verification.
Keeping Minors Safe
takabe verifies age during registration and again at first withdrawal. We also recommend that adults who share a device with children use device-level parental controls to prevent access to gambling sites.
If you believe a minor has gained access to a takabe account, contact live chat immediately. We will suspend the account pending investigation and work with you to resolve it quickly. Any deposits made by a minor will be refunded in full; any winnings generated will be forfeited.
Recommended parental control tools compatible with Android (the platform for the takabe App) include Google Family Link, which allows parents to approve or block individual apps and websites for child accounts.
Where to Get Help in Bangladesh
If you or someone you know needs to talk to a professional about gambling-related concerns, the following contacts are free and confidential:
Kaan Pete Roi — Bangladesh's longest-running emotional support helpline. Available daily, free of charge.
National Mental Health Helpline (Kaan Pete Roi: 01779-554391) — covers addiction and behavioural health concerns.
Bangladesh Association of Psychiatrists — can refer you to a local psychiatrist with experience in behavioural addiction.
Gamblers Anonymous (online meetings) — international peer-support programme accessible from Bangladesh via video call.
takabe's support team can also point you toward local resources. Reach us via 24/7 live chat — no account needed to start a conversation.
18+ only. Gambling products are for adults. If gambling is affecting your finances, relationships, or mental health, please reach out for help today. It is free and confidential.
Common Questions About Safe Play at takabe
Can I lower my deposit limit immediately?
Yes. Decreases to your deposit limit take effect the moment you confirm them in Account Settings. There is no waiting period for reductions — only for increases, which require a 7-day cooling period before they take effect.
What happens to my balance if I self-exclude?
Your balance is frozen and held securely. When your self-exclusion period ends, you can request a withdrawal after completing KYC verification (National ID Card, Passport, or Driving Licence). The minimum withdrawal is ৳1,100 and normal processing takes around 23 minutes via bKash or Nagad.
Can I still receive bonuses while on a cooling-off period?
No. During a cooling-off or self-exclusion period, your account is suspended and no promotional activity — including bonus offers, reload emails, or push notifications — will be sent to you. This is applied automatically; you do not need to opt out separately.
How do I re-open my account after a cooling-off period ends?
A cooling-off period (1–42 days) lifts automatically on the expiry date. You will be able to log back in without contacting support. A self-exclusion (minimum 6 months) requires you to send a written re-activation request via live chat after the period ends. There is a mandatory 24-hour reflection window before the account is reopened.
Does takabe share my responsible gaming data with anyone?
No. Your limit settings, exclusion periods, and support interactions are treated as private account data under our Privacy Policy. They are not shared with third parties for marketing or analytics purposes. See our Privacy Policy for full details.
I forgot my password and cannot log in to set a limit — what do I do?
Use the "Forgot Password" link on the login page to reset via your registered phone number. If you cannot access your number, contact 24/7 live chat directly. Tell the agent you want a responsible gaming limit applied — we can action this after verifying your identity, without you needing to log in first.
Ready to play within your limits? takabe keeps it fair, transparent, and in your hands.