takabe Privacy Policy

Who This Policy Covers

This Privacy Policy applies to every person who visits takabe.lol, creates an account, makes a deposit, places a bet, or contacts customer support. It describes what personal information takabe collects, the reasons we hold it, and the choices available to you as a registered player in Bangladesh.

By registering an account with takabe, you confirm that you have read this policy and agree to the practices described here. If you do not agree, please do not create an account or use our services.

Information We Ask For

takabe collects only the information needed to run your account, process payments, and meet legal obligations. The table below shows the main categories and typical examples.

We do not collect sensitive categories of data such as racial origin, political opinions, or health records. We do not store full payment card numbers — mobile wallet transactions are routed directly through the payment provider.

How takabe Uses Your Information

Running your account

Your name, mobile number, and password are used to authenticate you each time you log in to takabe. We use your registered mobile number to send one-time verification codes and important account notifications.

Processing deposits and withdrawals

Financial data — including your bKash or Nagad wallet number — is used solely to complete the transaction you request. Deposits typically arrive within 2 minutes; withdrawals are processed within 23 minutes once your KYC documents are approved. We do not share your payment details with any third party for marketing purposes.

Verifying your identity (KYC)

Before your first withdrawal, takabe reviews a government-issued document — National ID Card (NID), Passport, or Driving Licence. This is required by our compliance obligations and takes up to 12 hours. Once approved, the document image is stored in an encrypted archive and is never shared with advertisers.

Responsible gaming checks

Gameplay data, session length, and deposit frequency help our team identify patterns that may indicate problem gambling. If we notice unusual activity, a support agent may reach out through Live Chat. You can also set deposit limits yourself from within your account settings.

Improving our platform

Anonymised, aggregated data about game performance and navigation paths helps takabe improve the casino lobby, App stability, and load times. This data cannot be linked back to any individual player.

When We Share Data — and With Whom

takabe does not sell personal data. We share information only in these specific situations:

• Payment providers (bKash, Nagad, Rocket, Upay, Bank Transfer) receive only the transaction details they need to process your request.
• Game providers such as Pragmatic Play, JILI, PG Soft, Playtech, CQ9, Red Tiger, and Sexy Gaming receive a pseudonymous player ID so game sessions are linked correctly. They do not receive your real name or contact details.
• Identity verification services may check that your NID or passport is valid. These partners operate under strict data-processing agreements with takabe.
• Legal and regulatory authorities — if required by law, a court order, or fraud investigation, we may be required to disclose account information. We will notify you unless legally prohibited from doing so.

All third parties that handle your data on our behalf are bound by contractual obligations to process it only for the stated purpose and to maintain appropriate security standards.

Cookies and Similar Technologies

takabe uses cookies and local storage to keep your session active, remember your preferred language, and measure which pages players visit most. We use three types:

• Essential cookies — required for login sessions and security. You cannot opt out of these while using the site.
• Analytics cookies — anonymised data on page views and traffic sources. You can disable these in your browser settings without affecting your account.
• Preference cookies — store settings like your chosen game category or last-visited section of the casino lobby.

We do not use cookies to serve third-party advertising. If you use the takabe App on Android, the App uses similar device identifiers for session management and crash reporting.

How Long We Hold Your Records

Active accounts: we keep your data for as long as your account remains open plus a minimum period afterward for legal and audit purposes.

Closed accounts: core identity and financial records are retained for a period required by anti-money-laundering regulations. Gameplay logs are anonymised after 24 months. Live Chat transcripts are deleted after 12 months unless they relate to an ongoing dispute.

When the retention period expires, data is securely deleted or irreversibly anonymised so it can no longer identify you.

What You Can Ask Us to Do

As a takabe player, you have the following rights over your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate details (for example, a misspelled name on your account).
• Deletion — request that we delete your data, subject to legal retention requirements.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your account data in a machine-readable format.
• Objection — object to processing based on our legitimate interests, such as direct marketing messages.

To exercise any of these rights, start a Live Chat session with our 24/7 support team. We aim to respond within 30 days. Identity verification may be needed before we action a request.

How We Keep Your Account Secure

All data transmitted between your device and takabe.lol is protected by TLS encryption. Stored passwords are hashed — our staff cannot read them. Sensitive documents uploaded during KYC are held in encrypted storage with strict access controls.

Our platform is monitored around the clock for unusual login attempts and suspicious transactions. If we detect activity that looks like unauthorised access, we will temporarily lock your account and notify you via your registered mobile number.

You can strengthen your own account security by using a unique password and enabling two-factor authentication in your account settings.

Players Under 18

takabe is strictly for adults. We do not knowingly collect data from anyone under 18 years of age. During registration, players must confirm they are 18 or older. If we discover that a minor has created an account, we will close it immediately, void any winnings, and delete all associated personal data.

If you believe a minor has registered using your contact details, please alert us immediately through Live Chat.

When This Policy Changes

takabe may update this Privacy Policy from time to time — for example, when we add a new payment method or update our security practices. When we make material changes, we will display a notice on the takabe homepage and update the "Last updated" date at the top of this page.

Continued use of takabe after a policy update means you accept the revised terms. If you disagree with any change, you should close your account before the new policy takes effect.

Get in Touch

If you have a question about this policy, want to exercise a data right, or need to report a concern, the fastest way to reach us is through 24/7 Live Chat on takabe.lol. Our support team is available every day and can escalate privacy-related requests to the relevant team on your behalf.

Please do not share your full NID number or financial details in a chat message — if documents are needed, our team will guide you to a secure upload channel.